Privacy Notice

Musteer is a group trip planning tool operated by Alexander James (sole trader) trading as Musteer, with a correspondence address at The Glas, Pontcanna, CF11 9PF (“we”, “us”, “our”). We are the data controller for personal data collected through the Musteer platform. Our contact email is musteer.app@gmail.com.

If you complete a Musteer survey, the organiser who created it can see your answers. The organiser is the data controller for the personal data you submit in that survey — Musteer processes it on their behalf. You are always shown a consent notice before submitting; the form cannot be submitted without your acceptance.

If you choose to include your name and opt in to marketing, we may store your name for the organiser to contact you about future trips. You can opt out at any time by emailing musteer.app@gmail.com with the subject line “Unsubscribe”, or clicking the unsubscribe link in any message we send you.

To request deletion of your survey data, email musteer.app@gmail.com with the subject line “Survey data deletion request” and details of the survey you completed. We will action your request within 30 days.

Musteer uses the Anthropic Claude API to generate trip planning suggestions, summaries, and other content. When you use an AI-powered feature, trip context (such as destination, dates, group preferences, and activity choices) may be sent to Anthropic's API to generate a response. We do not send personally identifiable information such as names, email addresses, or payment data to the AI unless you explicitly include that information in a prompt.

Anthropic processes API inputs under its own data processing agreement. Anthropic does not use API inputs to train its models. For more information, see Anthropic's Privacy Policy.

We share data with the following sub-processors:

We do not sell personal data to third parties.

Some of our sub-processors are based outside the UK and EEA (see the table above). Where we transfer personal data to countries not covered by UK adequacy regulations, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) approved under UK GDPR, or the UK International Data Transfer Agreement (IDTA), as applicable. You can request details of the specific safeguards in place by emailing musteer.app@gmail.com.

Musteer uses the following cookies. Strictly necessary cookies are set without consent. Analytics and behaviour cookies are set only after you accept cookies via the cookie preferences banner shown on first visit.

You can change your cookie preferences at any time using the “Cookie settings” link in the footer.

Under UK GDPR and the Data Protection Act 2018 you have the right to: access, rectify, erase, restrict processing of, and port your personal data, and to object to processing based on legitimate interest.

To exercise any of these rights, email musteer.app@gmail.com with the subject line “Data rights request”. We will respond within 30 days. If you are unsatisfied with our response, you may lodge a complaint with the Information Commissioner's Office (ICO).

When you share a referral link, we store a referral code on your profile. If a friend signs up via your link, we record a referral redemption (including both parties' sign-up IP addresses) solely to validate the referral and prevent abuse. IP addresses are used only for fraud detection and are not shared with third parties or used for any other purpose. Referral rewards (tokens) are credited only after the referred user makes their first purchase.

We may update this notice from time to time. Material changes will be communicated to organiser accounts by email at least 14 days before taking effect. The “last updated” date at the top of this page always reflects the current version.